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These Terms of Sale (hereinafter "Terms") apply to the sale of services offered by the entity Hi Polar (EI) (hereinafter the "Service Provider").
Any order for a Service by an individual (hereinafter the “Client”) implies full and unconditional acceptance of these Terms. The Client acknowledges having read, understood, and accepted the Terms before placing the order.
The Services are subject to a detailed description previously communicated by the Service Provider and accepted by the Client. The description will include, in particular: the nature of the Services, the price, and the payment terms.
The prices of the Services (hereinafter "Price") are indicated in euros (€) and are inclusive of all taxes. The price of the Services is the one indicated to the Client at the time of the order. The displayed Prices do not include any administrative fees, stamp duties, or other operational costs necessary for the completion of the Client's procedures.
Payment for the Services is made through the payment provider Stripe. Payment is due at the time of the order.
The execution times for the Services provided are given for informational purposes. In any case, the Client may not protest any delays in execution due to force majeure, third-party failure, administrative issues, the Client's failure to meet its obligations to the Service Provider, including payment, or if the Service Provider did not receive the necessary information and documents in a timely manner for the execution of the corresponding Services.
The Service Provider commits to delivering Services that are compliant with the descriptions, consumer law, and the principle of fairness. However, the Service Provider does not act as a decision-making authority and cannot guarantee a favorable outcome for the procedures undertaken, the obtaining of documents and/or authorizations, or any other expected result.
The Client expressly acknowledges and accepts that, pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to the Services.The Client declares that they have been informed of this exclusion of the right of withdrawal before placing the order and expressly waives their right of withdrawal.
The Service Provider retains the intellectual property rights for the Services and the elements of its website and platform.
The Service Provider commits to executing the Services diligently and competently. The Service Provider cannot be held responsible for indirect and/or consequential damages that may arise from the provision of the Services. The Service Provider shall not be held liable for refusals or delays from administrative authorities or third parties. The Service Provider's liability is limited to an obligation of means and not of results.
In the event of a force majeure event as defined Article 1218 of the French Civil Code, the Service Provider is released from all liability.
The Client must use the Services in a fair and lawful manner, in compliance with these Terms of Sale, the rules of good conduct, and applicable legal or regulatory provisions. The Client is prohibited from using the Services offered on the site for activities prohibited by law and/or contrary to public morals. The website and associated platform may not be used, directly or indirectly, by the Client for any purpose other than the use of the Services.
These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution before taking any legal action. If no agreement is reached, the courts of Paris (France) will have jurisdiction to resolve the dispute.
Last updated on: February 23, 2025